What happens if an item I ordered is not available?
Whilst every effort is made to effect shipment of your order timeously unforeseen circumstances may cause delays. Should this affect your order we will inform you immediately via email or by phone.
How can I pay?
All transactions will be processed in South African Rands (ZAR).
We only accept MasterCard and Visa credit cards.
What will affect the cost of my order?
Your total order price will include the price of the purchase plus applicable tax and postage charges.
How long will it take for my order to be delivered?
Delivery takes 3 days from receipt of order.
What areas do you deliver to?
We deliver to all areas within the borders of South Africa. Please note: We can only deliver to street addresses – you cannot use a postal box.
What does delivery cost?
We offer FREE shipping on all our orders.
Is there a minimum order for delivery?
No. We are happy to deliver anything you order, with no minimum order.
What happens if no-one is home when you deliver?
Depending on your delivery location, our delivery service will make contact with you and offer you an alternative delivery option.
Do you deliver outside of South Africa
No, not currently.
Can I get same day delivery?
No, same day delivery options are not available.
How do I judge the size of an earring if I can't try them on?
We agree it’s always lovely being able to see the style fitted but in the case that you can’t, we try and have model images on our product pages so that you can get the look and feel of the particular style.
If you happen to purchase a style you’re not happy with (we hope this never happens) due to sizing etc. you are more than welcome to return the item within 7 days, unused and in its original packaging.
If you find a model image missing of a particular style and you would like to see, pop us a mail on email@example.com and we’ll get them loaded for you asap!
Can I receive my money back?
Return Eligibility for "Gift with purchase"?