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SHIPPING
What happens if an item I ordered is not available?
Whilst every effort is made to effect shipment of your order timeously unforeseen circumstances may cause delays. Should this affect your order we will inform you immediately via email or by phone.
How can I pay?
All transactions will be processed in South African Rands (ZAR).
We only accept MasterCard and Visa credit cards.
What will affect the cost of my order?
Your total order price will include the price of the purchase plus applicable tax and postage charges.
How long will it take for my order to be delivered?
Delivery takes 3 days from receipt of order.
What areas do you deliver to?
We deliver to all areas within the borders of South Africa. Please note: We can only deliver to street addresses – you cannot use a postal box.
What does delivery cost?
We offer FREE shipping within South Africa
Is there a minimum order for delivery?
No. We are happy to deliver anything you order, with no minimum order.
What happens if no-one is home when you deliver?
Depending on your delivery location, our delivery service will make contact with you and offer you an alternative delivery option.
Do you deliver outside of South Africa
No, not currently.
Can I get same day delivery?
No, same day delivery options are not available.
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RETURNS POLICY
What happens if I don’t like the item ordered?
Should you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return request.
Goods MUST be returned within 7 days, using a door to door service with tracking numbers. Please include your original receipt in the returned parcel should you wish to return any items. These items should be addressed to:
30 Mynhardt Street, Gants Centre, Strand 7130, Cape Town
How do I judge the size of an earring if I can't try them on?
We agree it’s always lovely being able to see the style fitted but in the case that you can’t, we try and have model images on our product pages so that you can get the look and feel of the particular style.
If you happen to purchase a style you’re not happy with (we hope this never happens) due to sizing etc. you are more than welcome to return the item within 7 days, unused and in its original packaging.
If you find a model image missing of a particular style and you would like to see, pop us a mail on [email protected] and we’ll get them loaded for you asap!
Can I receive my money back?
You will receive an in-store credit for any returned item. This is valid for 12 months. The item needs to be returned within 7 days in its original packaging and without being used. No cash refund will be given.
Return Eligibility for "Gift with purchase"?
Received a gift with a purchase that didn't work out? Be sure to send the gift back with the item(s) you're returning, or the price of the gift will be deducted from the refund.
What must I do if an item breaks or is faulty?
We do offer a guarantee against faulty items. Kindly quote your order number, and return said item to:
30 Mynhardt Street, Gants Centre, Strand, 7130, Cape Town
What happens should an item need repair but falls outside of the 180 days?
We understand that you fall in love with some items and want them repaired. Please send the item with a detailed description of the repairs needed to Customer Care, 30 Mynhardt Street Gants Centre, Strand. Our efficient support team will contact you with a quotation for the repair.
Or email us at [email protected] or +27 21 854 9600 for further assistance.
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